Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

30-Day Money-Back Guarantee for Any Reason

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Warranty Timeline
Item Warranty Period (Months)
Cables 18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.)
Hubs & Adapters 18
Batteries 18
Chargers 18
Power Stations https://www.boltune.com/
Screen Protectors & Cases 18 or lifetime
 Keyboards 18
SoundCore Speakers 18
 Headphones 12
 SoundCore Headphones 18
Anjou 12
HooToo 12
Sable 12
Appliances - Home Care 12 to 15
Appliances - Home Kitchen 18
Appliances - Lighting 12 to 18
Appliances - Control 12 to 18
Appliances - Health

15


Call Us:1-363-151-7848 or support@boltune.com

How do I return an item?
1. Please reach out to Boltune customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Boltune support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Boltune with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Boltune or Boltune's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Boltune's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Boltune's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Boltune (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Boltune will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:
  • Buyer must provide sufficient proof of purchase
  • Boltune must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Boltune needs to have returned, warranties on those replacements are voided if the wrong item is returned to Boltune or if the defective item is not returned.


Valid proof of purchase:

  • Order number from online purchases made through Boltune or Boltune's authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorizedBoltune reseller that shows a description of the product along with its price


Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Boltunequality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers


Boltune is not liable for:

  • Loss of data incurred from use of Boltune products
  • Returning personal items sent to Boltune


When returning items with a prepaid shipping label provided by Boltune, Boltune takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Boltune does not provide refunds for items damaged in transit for non-quality related warranty claims.



Subscribe