We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
30-Day Money-Back Guarantee for Any Reason
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
|Item||Warranty Period (Months)|
|Cables||18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.)|
|Hubs & Adapters||18|
|Screen Protectors & Cases||18 or lifetime|
|Appliances - Home Care||12 to 15|
|Appliances - Home Kitchen||18|
|Appliances - Lighting||12 to 18|
|Appliances - Control||12 to 18|
|Appliances - Health||
How do I return an item?
1. Please reach out to Boltune customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Boltune support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Boltune with the following information:
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Warranty Claims for Quality-Related IssuesAll quality-related defects on items sold directly by Boltune or Boltune's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Boltune is not liable for:
When returning items with a prepaid shipping label provided by Boltune, Boltune takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Boltune does not provide refunds for items damaged in transit for non-quality related warranty claims.